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Questions and Answers
By Crisis & Information Line Coordinator Tammy Lohnes
How does the Crisis and Information Line help? |
| We believe that when people are having a stressful time in their life that their experience can be made easier by reaching out for emotional support. The Crisis & Information Line is a free 24-hour confidential and anonymous telephone service that provides emotional support, crisis intervention, and community resource information. |
What kinds of calls does the Crisis & Information Line receive? |
| People call with a wide range of concerns such as mental health or addiction issues, relationship problems, family conflict, grief, depression, loneliness, and feelings of suicide. |
How many people does the Crisis & Information Line serve? |
| We serve the TriCities and neighbouring areas and average over 13,000 calls each year. |
When is the Crisis & Information Line open? |
| We are open 24 hours/7days, every day of the year. |
How is the Crisis & Information Line staffed? |
| We are staffed by extensively trained volunteers. |
What is your advice to someone who is apprehensive about calling the Crisis & Information Line? |
| The telephone service is immediate, free, confidential, anonymous, non-judgmental, open 24 hours and easy to access; our caring volunteers are just a call away. If someone calls and is not sure what kind of help they may need, our volunteers can take the time to listen and explore some possible options that feel comfortable to the caller. We provide callers with emotional support and referral information on a wide range of issues. |
What is it like to volunteer for the Crisis & Information Line? |
| It is a very satisfying volunteer opportunity to work directly with people in need while building your communication skills; with each call, you know you’re making a difference. We offer an 8-week 60 hour training program several times a year, providing qualified applicants with all the necessary skills including active listening, person-focused helping model, limit & boundary setting skills, emergency intervention and community resource information. In addition to receiving extensive crisis line training and on-going support, you will gain helping skills valuable for work, school and personal use - not to mention have a great time meeting other like minded people who care to make a difference! |
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