Our Mission Statement

SHARE Family & Community Services exists so that vulnerable individuals and families in the Tri-Cities, Anmore and Belcarra have the opportunity to pursue the life they choose.
 
Ends Statements
 

Uprooting Poverty

Individuals and families will be able to meet their basic needs.
 

Social Well-Being

Individual and families are able to build supportive relationships, deal effectively with challenges and develop their potential.
 

Inclusive Communities

Individuals and families will feel welcome and have the opportunity to be involved in shaping our community. 
 

Our Code of Ethics

At SHARE, we are committed to providing service to our clients that is respectful, positive, and confidential  SHARE values differences and is committed to treating people fairly. We obey the Human Rights Act and work with people regardless of race, ethnicity, language, religion, marital status, gender, sexual orientation, age, disabilities, economic status, political affiliation or national ancestry.

Code of Ethics 

  • What you can expect from SHARE staff and volunteers:
  • We will tell you about our service and you will be asked if you agree to participate.
  • Getting service with SHARE is voluntary.
  • Your privacy will be protected.
  • Our work with you is based on your goals and your needs. If you disagree with how we are working together you can talk about this with SHARE staff.
  • Any service we do is to help you and not to punish you.
  • We use positive practices as the main way to encourage change.
SHARE values differences and is committed to treating people fairly. We obey the Human Rights Act and work with people regardless of race, ethnicity, language, religion, marital status, gender, sexual orientation, age, disabilities, economic status, political affiliation or national ancestry.
 
If you feel that the service you have received at SHARE has not met with your expectations,
please call the program supervisor or Director of Programs and Services.
 
We want to hear your concerns and try to correct problems.
 

Our Complaint Policy

SHARE is committed to ensuring compliance with applicable privacy legislation.
 
Family and Community Services Complaint Policy
 
SHARE Family and Community Services Society will respond to all complaints from people about our service, staff, agency policy or practice.
  • You have the right to bring forward complaints.
  • You will be informed of the procedure for reviewing the complaint.
  • All complaints are documented and investigated by the Supervisor or Director.
  • You will be informed of the result of your complaint.
  • The Chief Executive Officer is advised of all complaints.
  • Complaints made about programs funded by the Ministry of Child and Family Development are shared with the Ministry.
  • Complaints alleging negligence or abuse of clients are brought to the attention of the Chief Executive Officer immediately.